Screen sharing sometimes not stopping for presenters in the BigBlueButton client

Incident Report for Blindside Networks

Resolved

This incident has been resolved.
Posted Aug 21, 2025 - 13:33 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 21, 2025 - 13:25 UTC

Update

We've rolled out a fix for this in our North America (USA) servers. We are rolling out a fix to other regions. We'll update this ticket when the updates have completed rolling out world-wide.
Posted Aug 19, 2025 - 02:14 UTC

Monitoring

We have identified an issue that sometimes prevents the educator from stopping screen sharing. We've already got a fix and are deploying it soon.

In the meantime, here's a short video that shows how to workaround the issue and force screen sharing to stop.

https://youtu.be/lcIP90hWU08

We'll update this incident when the fix is deployed to production.
Posted Aug 13, 2025 - 18:07 UTC
This incident affected: Client.
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