Recordings taking longer to process
Monitoring - We are in the process of rolling out an update that should bring the recording processing back to normal levels. We continue to monitor the updates as we roll it out to North America and other regions.
Sep 22, 21:21 UTC
Update - Our engineering team is making adjustments to the recording processing and we're testing the updates now.
Sep 18, 19:14 UTC
Identified - We're seeing that some recordings are taking longer to process (more than 12 hours) as the overall volume increases. We are working on reducing the processing time of recordings back to normal levels.
Sep 16, 23:00 UTC

About This Site

Welcome to the status page for Blindside Networks Inc. We provide commercial hosting for BigBlueButton to educational institutions around the world.

Uptime over the past 90 days. View historical uptime.
Servers ? Operational
Recording Processing ? Degraded Performance
Client ? Operational
90 days ago
100.0 % uptime
Today
Personal Rooms ? Operational
90 days ago
99.08 % uptime
Today
Dial-in numbers ? Operational
90 days ago
100.0 % uptime
Today
Invite Guest ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Issues allocating additional server capacity
Resolved - Servers are now launching normally.
Sep 22, 11:59 UTC
Update - Servers are now launching and catching up with the demand. We continue to monitor the launching to ensure it meets capacity demands.
Sep 22, 11:45 UTC
Monitoring - We are seeing an issue launching new BigBlueButton servers in North America. We are working on resolving this issue now. Meetings may be slow to create or start until we resolve.
Sep 22, 11:26 UTC
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Problems joining Personal Rooms
Resolved - We identified an issue which was causing a partial outage. We have resolved the issue and all meetings should be back to normal.
Sep 16, 15:21 UTC
Investigating - We are seeing an error occur when users are trying to join Personal Rooms via the invite link We are investigating further.
Sep 16, 14:50 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Network Connectivity
Resolved - This incident has been resolved.
Sep 10, 16:07 UTC
Update - We are continuing to investigate this issue.
Sep 10, 16:06 UTC
Update - The issue has been resolved.
Sep 10, 16:06 UTC
Update - The issue has been resolved.
Sep 10, 16:05 UTC
Investigating - We are receiving reports of connectivity issues to some sessions originating in Schoology. We are currently investigating.
Sep 9, 15:54 UTC
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