Recordings taking longer to process

Incident Report for Blindside Networks

Resolved

This incident has been resolved.

Posted Oct 01, 2020 - 00:53 UTC

Update

We have finished deploying and testing updates to our recording processing.

Posted Oct 01, 2020 - 00:53 UTC

Monitoring

We are in the process of rolling out an update that should bring the recording processing back to normal levels. We continue to monitor the updates as we roll it out to North America and other regions.

Posted Sep 22, 2020 - 21:21 UTC

Update

Our engineering team is making adjustments to the recording processing and we're testing the updates now.

Posted Sep 18, 2020 - 19:14 UTC

Identified

We're seeing that some recordings are taking longer to process (more than 12 hours) as the overall volume increases. We are working on reducing the processing time of recordings back to normal levels.

Posted Sep 16, 2020 - 23:00 UTC

This incident affected: Recording Processing.