Resolved -
This incident has been resolved.
Aug 21, 13:33 UTC
Update -
We are continuing to monitor for any further issues.
Aug 21, 13:25 UTC
Update -
We've rolled out a fix for this in our North America (USA) servers. We are rolling out a fix to other regions. We'll update this ticket when the updates have completed rolling out world-wide.
Aug 19, 02:14 UTC
Monitoring -
We have identified an issue that sometimes prevents the educator from stopping screen sharing. We've already got a fix and are deploying it soon.
In the meantime, here's a short video that shows how to workaround the issue and force screen sharing to stop.